Frequently Asked Questions

Instructions for taking samples
Worm (Green poo bag x 1) 1 Sample – can be made up of different samples if wanted.
Lungworm (Brown poo bags x 3) 3 samples – 1 sample taken each day for 3 days.
Puppy Pooled Litter worm Kit (Green poo bag x 3) 3 pooled samples taken over 3 days.

Place the sample in the relevant poo bags (we only need a tablespoon size sample for each sample).
1) Put the poo bag/s into the smaller compostable zip bag
2) Place this into the larger compostable zip bag
3) Complete your information leaflet
4) Place both the leaflet and the larger compostable bag (which now contains your sample/s) into the postage bag.
5) Pop in a standard letter box – Label is prepaid so no need for stamps.

Poo samples can be taken from any time of the day. If collecting over three days for lungworm, please place your samples somewhere cool (they do not need to go in the fridge). Collect your worm sample from a different poo than the lungworm where possible (so that there are 4 samples from different poos by the time you have collected all of your samples).

How long does delivery usually take?
Usually kits are posted the same working day. You should leave 2 -3 days for your kits to arrive, if you have not received them after time, please contact us on
How long will it be before I receive my results?
You should receive your result within 48 hours after we have received your sample.
What payment methods do you accept?
Website – Visa, Mastercard, Maestro and American Express. We also accept that some would rather order and pay via BACS. If you would rather, please contact us on and an invoice will be sent.

We also now offer Subscriptions on all of our testing kits, whereby you can setup a recurring payment using your Credit or Debit card.

What does the table mean at the bottom of the page?
The table at the bottom of your results is a visual key only. If a positive result is indicated, this will be opposite the type of worm or cyst on your results.
Why have I not received my results?
Results sometimes go in to junk mail/ spam. Please check this and if they are not there, please contact us on It is important that you write email address clearly on the form.
Where should I store my samples?
Please store your samples (if storing over three days) somewhere cool and out of the sun. There is no need to store your sample/s in a fridge.
What time of the day should I take my samples?
Samples can be taken at any time of the day. If you wish, you could take a small sample from a few throughout the day. For lungworm and puppies you should collect the samples over three consecutive days. Again, these can be collected at any time of the day, as this often depends on an animals routine.
What does the Worm and Lungworm test include?
For more information please see this page
How often should I carry out a Faecal Egg Count?
For more information please see this page
I have lots of pets, can I buy multiple kits?
Yes! If you would like to purchase multiple kits/ larger quantities, please contact us on
Do you supply to Trade and Veterinary Practices?
Yes we do! Please contact us on for trade enquiries and accounts.
Do you sell wormers or natural worming products?
As an independent laboratory we have decided to refrain from selling any worming products, both, pharmaceutical, natural or homeopathic. This means that you can be confident that our results are accurate and not biased in anyway.

We are happy to offer advice and guidance on possible options for both pharmaceutical and natural worming programmes and you can rest assured that as we are independent this information is impartial, we do not receive any financial gain or incentives from any other company. While we work with many veterinary practices, both conventional and herbal, we are completely impartial. Your choices are exactly that and we will do our best to support you with these.

How do I carry out the Giardia Antigen Rapid Kit?
All Giardia kits contain full instructions. There is also a short video on our Facebook page.
Do my kits have an expiry date?
All kits are open dated except the Giardia Antigen Rapid Test Kit and the Equisal Tape Worm Kits (Equine) . This has an expiry date on the packaging.
For those following a natural worming programme, there are a number of natural/herbal products available. For natural worming options you should seek information from a natural pet health supplier for dosage rates where a positive result has been identified, to ensure correct dosage levels are used for any burden identified.

Licenced pharmaceutical treatments can be purchased directly from your vet as well as being available from a pet store or agricultural store, where a Registered Animal Medicines Advisor (SQP) is present. Following a positive Lungworm result, we would recommend speaking with your vet or RAMA/SQP who will be able to recommend effective treatment, tailored to your animal.

It is important when seeking advice, that your vet or RAMA/SQPs are made aware of any medical conditions that may determine the advice given. It also important that If seeking advice, the RAMA/SQP or your vet are made aware of any previous adverse reactions to wormers or Spot-ons.

Due to the way that some parasites shed and their lifecycles’, it is important to understand that a ‘less than 20’ result is indicative that while not seen in the sample provided, this does not mean that worms are not present in the gut. A Faecal egg count is a snap shot of a specific moment in time. The test detects eggs of mature parasites that live inside the body and pass their eggs to the outside by shedding them into the dogs stool’s. It is possible that at the time of testing the parasites are too young to produce eggs, if no eggs are being shed the infection cannot be detected.

There is also a possibility the eggs are In such small numbers at the time of testing they would be undetectable Thus showing a ‘less than 20’ or Not Seen result.

For this reason we recommend carrying out regular faecal testing every 3 months to monitor and intercept lifecycles. For lungworm, when following a natural worming programme or not following a monthly prevention programme, we recommend carrying out a faecal egg count every 6 weeks. This is due to the lifecycle of lungworm.


When will I receive my kits?
You should receive a notification as to when your subscription payment is due to leave your account. Your kits will follow shortly after.
Can I change the subscription interval?
If you would like to amend the interval in which you receive your kit/s for example, from every 2 months to every 3 months, please let us know and we can do this for you.


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