Frequently Asked Questions
How long does delivery usually take?
Usually kits are posted the same working day. You should leave 2 -3 days for your kits to arrive, if you have not received them after time, please contact us on info@feclab.co.uk
How long will it be before I receive my results?
You should receive your result within 48 hours after we have received your sample.
What payment methods do you accept?
Website – Visa, Mastercard, Maestro and American Express. We also accept that some would rather order and pay via BACS. If you would rather, please contact us on info@feclab.co.uk and an invoice will be sent.
We also now offer Subscriptions on all of our testing kits, whereby you can setup a recurring payment using your Credit or Debit card.
What does the table mean at the bottom of the page?
The table at the bottom of your results is a visual key only. If a positive result is indicated, this will be opposite the type of worm or cyst on your results.
Why have I not received my results?
Results sometimes go in to junk mail/ spam. Please check this and if they are not there, please contact us on info@feclab.co.uk. It is important that you write email address clearly on the form.
Where should I store my samples?
Please store your samples (if storing over three days) somewhere cool and out of the sun. There is no need to store your sample/s in a fridge.
What time of the day should I take my samples?
Samples can be taken at any time of the day. If you wish, you could take a small sample from a few throughout the day. For lungworm and puppies you should collect the samples over three consecutive days. Again, these can be collected at any time of the day, as this often depends on an animals routine.
What does the Worm and Lungworm test include?
For more information please see this page
How often should I carry out a Faecal Egg Count?
For more information please see this page
I have lots of pets, can I buy multiple kits?
Yes! If you would like to purchase multiple kits/ larger quantities, please contact us on info@feclab.co.uk
Do you supply to Trade and Veterinary Practices?
Yes we do! Please contact us on info@feclab.co.uk for trade enquiries and accounts.
Do you sell wormers or natural worming products?
As an independent laboratory we have decided to refrain from selling any worming products, both, pharmaceutical, natural or homeopathic. This means that you can be confident that our results are accurate and not biased in anyway.
We are happy to offer advice and guidance on possible options for both pharmaceutical and natural worming programmes and you can rest assured that as we are independent this information is impartial, we do not receive any financial gain or incentives from any other company. While we work with many veterinary practices, both conventional and herbal, we are completely impartial. Your choices are exactly that and we will do our best to support you with these.
How do I carry out the Giardia Antigen Rapid Kit?
All Giardia kits contain full instructions. There is also a short video on our Facebook page.
Do my kits have an expiry date?
All kits are open dated except the Giardia Antigen Rapid Test Kit and the Equisal Tape Worm Kits (Equine) . This has an expiry date on the packaging.
Subscriptions
When will I receive my kits?
You should receive a notification as to when your subscription payment is due to leave your account. Your kits will follow shortly after.