Frequently Asked Questions
Instructions for taking samples
Lungworm (Brown poo bags x 3) 3 samples – 1 sample taken each day for 3 days.
Puppy Pooled Litter worm Kit (Green poo bag x 3) 3 pooled samples taken over 3 days.
Place the sample in the relevant poo bags (we only need a tablespoon size sample for each sample).
1) Put the poo bag/s into the smaller compostable zip bag
2) Place this into the larger compostable zip bag
3) Complete your information leaflet
4) Place both the leaflet and the larger compostable bag (which now contains your sample/s) into the postage bag.
5) Pop in a standard letter box – Label is prepaid so no need for stamps.
Poo samples can be taken from any time of the day. If collecting over three days for lungworm, please place your samples somewhere cool (they do not need to go in the fridge). Collect your worm sample from a different poo than the lungworm where possible (so that there are 4 samples from different poos by the time you have collected all of your samples).
How long does delivery usually take?
How long will it be before I receive my results?
What payment methods do you accept?
We also now offer Subscriptions on all of our testing kits, whereby you can setup a recurring payment using your Credit or Debit card.
What does the table mean at the bottom of the page?
Why have I not received my results?
Where should I store my samples?
What time of the day should I take my samples?
What does the Worm and Lungworm test include?
How often should I carry out a Faecal Egg Count?
I have lots of pets, can I buy multiple kits?
Do you supply to Trade and Veterinary Practices?
Do you sell wormers or natural worming products?
We are happy to offer advice and guidance on possible options for both pharmaceutical and natural worming programmes and you can rest assured that as we are independent this information is impartial, we do not receive any financial gain or incentives from any other company. While we work with many veterinary practices, both conventional and herbal, we are completely impartial. Your choices are exactly that and we will do our best to support you with these.
How do I carry out the Giardia Antigen Rapid Kit?
Do my kits have an expiry date?
Licenced pharmaceutical treatments can be purchased directly from your vet as well as being available from a pet store or agricultural store, where a Registered Animal Medicines Advisor (SQP) is present. Following a positive Lungworm result, we would recommend speaking with your vet or RAMA/SQP who will be able to recommend effective treatment, tailored to your animal.
It is important when seeking advice, that your vet or RAMA/SQPs are made aware of any medical conditions that may determine the advice given. It also important that If seeking advice, the RAMA/SQP or your vet are made aware of any previous adverse reactions to wormers or Spot-ons.
Due to the way that some parasites shed and their lifecycles’, it is important to understand that a ‘less than 20’ result is indicative that while not seen in the sample provided, this does not mean that worms are not present in the gut. A Faecal egg count is a snap shot of a specific moment in time. The test detects eggs of mature parasites that live inside the body and pass their eggs to the outside by shedding them into the dogs stool’s. It is possible that at the time of testing the parasites are too young to produce eggs, if no eggs are being shed the infection cannot be detected.
There is also a possibility the eggs are In such small numbers at the time of testing they would be undetectable Thus showing a ‘less than 20’ or Not Seen result.
For this reason we recommend carrying out regular faecal testing every 3 months to monitor and intercept lifecycles. For lungworm, when following a natural worming programme or not following a monthly prevention programme, we recommend carrying out a faecal egg count every 6 weeks. This is due to the lifecycle of lungworm.